Operations Manager III - Staffing

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

This position manages the day to day operations of the outsourced Business Center (BC). The operations Supervisor will be expected to execute the operational duties to contact center and vendor operations in alignment with approved operational goals. The Operations Supervisor audits vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI’s. This position will serve as a liaison between Samsung, Consumer accounts and contact center associates/Management and cross functional teams.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Support vendor operations manager in the implementation of new policies, procedures and standards for outsourced business center
• Support outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issues
•  Coordinate daily communication between Returns teams and outsourced business center to complete returns reconciliation transactions
• Own End to End order and delivery seeding and influencers programs for home appliances
• Work with vendor operations Manager to audit quality of contact center agent calls
• Support new accounts onboarded (Retail, Builder, Other)
•  Own end to end Damage Allowance program and Approve/Enter daily damage allowances for consumers
•  Own end to end Damage Allowance Audit Process for the Consumer accounts offering damage allowances
•  Own end to end Home Depot Small Appliances Return process
•  Own end to end Home Depot Store Display Return process
•  Send required daily, weekly and monthly reports
•  Interact with multiple departments (internal and external): Consumers (External - staff), Delivery Partner (External- staff), (Internal – staff), Business Center Vendor (External - Supervisor teams to floor associates)
•  Work with Samsung’s third party vendor(s) and multiple Samsung corporate teams: Logistics Outbound, Reverse Logistics, Supply Chain, Accounts Payable, Order management, Sales and Service, and More.
•  Oversee all necessary duties to sustain Samsung’s main goal of ensuring a smooth delivery experience for the end consumers and customers purchasing home appliances from Samsung, directly or through one of the supported retailers.
•  Support all necessary duties to sustain vendor manager’s main goal of ensuring a smooth delivery experience for the end consumers purchasing Samsung home appliances
•  Responsible for turnaround times for vendor reports
•  Responsible for new reports needed from vendor
• Responsible for call recordings to audit]

• Bachelors Degree in business or related field
• Experience with payroll processing and wage attachment
• 5-7 years of Experience
• Top 3 Skills -Vendor management, Advanced Excel & reporting, Order entry

Circet USA is an Equal Opportunity Employer - Veteran/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.