Fault Isolation & Management Engineer - Staffing

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

The Fault Isolation & Management Engineer, Transport, Wireless NOC will be supporting 24/7 Network Operations Center. The Fault Isolation & Management (FIM) Engineer will monitor the Transport Network, proving next level troubleshooting of Networking & Transport incident tickets. The FIM Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Advanced Operations or Engineering when necessary. A successful FIM Engineer will be supporting the end-to-end troubleshooting of the entire platform, and guidance for Network Surveillance Engineers.  The FIM team will quickly analyze service and system issues, determine corrective actions and implement to restore services, provide analytical and continued support of advanced Network issues. This position will be required to escalate complex issues to our Advanced Operations team, and will determine root-causes for failure and develop corrective actions.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Own responsibility for end-to-end monitoring of the Transport EMS’s & observability tools Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
• Own responsibility of Market chat groups, initial troubleshooting & necessary support   
• Support site monitoring/health checks following maintenance activities (CR’s)
• Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
• Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
• Manage outage and emergencies, including the agreed assurance KPI’s & SLA.
• Work in close collaboration across multiple functions within: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
• Assist in driving resolutions for Fiber providers (ATT, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management.
• Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP’s & templates.
• Responsible to ensure the Open Incident backlog is at optimum levels
• Maintain the National Level Availability >99.50%. 
• Manage internal, external and customer incident escalations and follow-ups as well as process adherence. 
• Own responsibility for providing next level support for Network Surveillance teams.
• Own responsibility for providing knowledge transfers for Network Surveillance teams.
• Manage chronic problems with respective Network (Cisco, Palo Alto, etc.)  

• Bachelor/Master's degree or equivalent.
• Minimum of 5-7 years' of telecom/Networking experience.
• Experience managing 4G/5G NOC shift environments and troubleshooting activities.
• Knowledge of IP routing, protocols and transport, software systems /services running virtualized functions
• Familiarity with IP technology and CCNP is advantageous & experience on SDH, DWDM, SON, ACI
• Strong understanding of eBGP, iBGP and ISIS routing protocols
• Strong understanding of SR-MPLS, MPLS, and L2/L3VPN technologies.
• Good understanding of Network technologies & OSI reference model
• Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
• Motivated to grasp higher-level technology issues and troubleshoot to resolution.
• Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
• Reliable, open and capable of working with minimum supervision.
• Flexible, analytical thinker.
• Enthusiastic and keen to learn new technologies and approaches.
• Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
• Focused on being detail-oriented with strong organization skills.
• Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.

Circet USA is an Equal Opportunity Employer - Veteran/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.