Operations Manager IV- Staffing

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

Account Onboarding and Operations:
• Ramp up projects to launch new builder communities with appliances.
• Own the onboarding process for new accounts, effectively managing, tracking, and coordinating with cross-functional stakeholders to execute all setup steps in a timely manner.
• Create, document, and manage all tasks within the onboarding process, utilizing strong project management skills to execute the projects on time.
• Ensure accuracy and process adherence across stakeholders on all new account documentation. Troubleshoot and help resolve issues quickly and efficiently.
• Collaborate with internal stakeholders, customers, and third parties to gather and submit required information accurately.
• Manage projects for new customers, improvement opportunities, or other ad hoc projects as needed.

Project Management:
• Manage cross-functional projects. Define owner and timelines and hold responsible parties accountable for meeting deadlines and requirements.
• Verify that processes and procedures for operational execution meets contractual, program, and policy expectations.
• Document process flows and account behavior for end-to-end workflows to share with extended team.
• Identify, recommend, and implement improvement and innovation opportunities in existing processes.

Process Improvement:
• Identify, recommend, and implement improvement and innovation opportunities in existing processes.
• Perform root cause analyses and identify how to overcome root cause issues.
• Work cross-functionally to gain input, implement, and ultimately track improvement opportunities.

• 6+ years of relevant experience desired.
• Advanced Excel knowledge
• Detail oriented with the ability to track progress on multiple projects at the same time
• Cross functional project management experience
• University degree in operations, supply chain, or other related business field is a plus but not required.
• Clear knowledge of logistics and operations, especially of construction sites, is more important than any specific education requirement.

Circet USA is an Equal Opportunity Employer - Veteran/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.