Claims Specialist 3- Staffing

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

We are seeking a highly skilled and experienced Claims Specialist 3 to fulfill a staff augmentation role with Circet USA’s customer.  The primary objective of the Claims Specialist is to support Product Safety/Product Liability Department with operational activities including Direct Claim handling, customer contact & admin support, and overall claims management. The goal of the Claims Specialist is to support the Product Safety Team by handling Claims with professionalism, care and urgency, making sure claims are reported and being handled in a timely manner. To achieve the highest performance, the person in this position is expected to maintain effective and timely communication with key customers, claims adjusters, stakeholders and leaders within the department, team, and cross-department where applicable.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators.
• Generate daily/weekly/monthly reports, with analysis and recommendations
• Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
• Ensure that all projects have required documentation as they move through the project tollgates
• Communicate to Product Liability leadership on project status and escalation/decision points
• Works cross functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks.
• Pending Claim Management, KPI & TAT Management – Claim registration to closure
• Product Verification
• Liability Assessment by reviewing diagnosis results
• Reporting on high-profile claims to the leadership

• Bachelor’s Degree (or equivalent experience)
• 3-5 years of hands-on claims management & customer care experience
• Expertise in MS, Excel, and PPT
• Proven capability to analyze data and develop a course of action
• Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
• Process, procedure, strategic planning and project development experience
• Experience working with and influencing cross-functional teams.
• Experience working within the insurance and/or home appliance industry a plus
• Experience with product development or testing a plus
• Experience working in a complex and wide organization and department
• Claims Adjuster License a plus
• Takes project ownership and possess leadership qualities with an entrepreneurial approach

Circet USA is an Equal Opportunity Employer - Veteran/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.