Product Manager III- Staffing

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

This Product Manager position supports business across categorical lines of business (XLOB) in upper funnel pages and experiences. Product Manager will partner closely with varied stakeholders, including Marketing, Customer Experience (CX), agencies, and overseas leadership teams to support LOBs with onboarding product pages, marketing content and customer journey, to help drive site nurturing and eCommerce revenue growth of products and solutions. The goal of the Customer Experience team is to build business & brand value, while maximizing & growing business’s revenue stream and this role will be partnering closely to help with this effort.
This role will also work closely with the web development and technology teams- as well as interface with key internal business stakeholders, 3rd party agency partners and production resources on a daily basis.

Core responsibilities include onboarding content launches and planning updates, CEJ improvements, building out ad-hoc pages to pass off to Site Ops with tight timelines, managing Jira tickets, managing all communication and organization of tickets in Confluence & Jira for the CX team to ensure timely and accurate launches.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Take charge of the end-to-end lifecycle of product pages, from initial intake of request, gathering necessary assets and information, collaborating with teams build and launch site experiences and pages and optimize post launch, and optimizing experiences post-launch
• Demonstrate exceptional attention to detail in every aspect of page creation and content & CEJ enhancement, ensuring that content is accurate and reflects brand standards.
• Maintain clear and effective communication across all levels of the organization, providing regular updates on project status, addressing any issues promptly, and ensuring all stakeholders are aligned throughout the process.
• Manage tight deadlines and complex workstream, prioritizing tasks effectively to ensure product and landing pages are launched accurately and on schedule to meet market launch dates.
• Assist Site Manager with requests while monitoring and tracking progress throughout each stage of the schedule.
• Work closely with Category, LOB and Product teams to coordinate page updates and communicate site changes and hit tight projected timelines
• Develop streamlined ways to manage projects and use strong communication skills to drive a clear roadmap
• Use Smartsheet, Jira & Confluence daily to keep team and stakeholders organized and informed
• Partner with Site Ops teams on prioritization of projects in queue.
• Partner with Platform and web development teams to identify technical solutions that meet business and CX needs
• Manage stakeholder expectations by proactively identifying problems & solutions

SAFETY DUTIES & RESPONSIBILITIES

• Adhere to, promote, and accept personal responsibility for compliance to:

Federal and Local Occupational Safety and Health Regulations

Industry Consensus Standards

Circet USA Injury and Illness Prevention Program Manual

• Participate in job site safety/hazard analysis

• Bachelor’s degree required, degree in Communications, Marketing or similar desired.
• 5+ years of experience in project or program management with proven track record of successfully developing, planning and executing operational processes in a highly matrixed organization.
• Excellent written and verbal communication skills
• Great organizational skills, attention to detail, and ability to execute flawlessly.
• Proven experience in problem solving. Not afraid to fail, willing to learn and improve.
• Passion for creating great customer experiences.
• Not afraid to work in a fast paced and dynamic environment
• Collaborative, open, learns and grows from working with others. Thrives in a team atmosphere.
• Experience in online retail required. Experience in technology-focused online retail a real plus.
• Self-directed, hardworking, and hungry to learn.
• Expertise in Site Usability, A/B Testing, and Optimization
• Proficient in Microsoft Office: Excel, PowerPoint, Word
• Proficient in Jira & Confluence

Circet USA is an Equal Opportunity Employer - Veteran/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.